Zendesk is a leading CRM (Customer Relationship Management) software designed to improve customer relationships via integrated live chat and ticketing system. With currently 150,000 paid customer accounts and 160 customer countries and territories, this software is one of the most recognizable to date from companies and brands all over the world.
The history of Zendesk
Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour in Copenhagen, Denmark. The three owners had previous experience with customer service software and wanted to create more efficient and user-friendly CRM software that would replace the old-school customer service solutions in companies back in 2006. From the start, Zendesk offered a web-based, SaaS-delivered help desk/support ticketing application that provided companies an easy way to manage incoming support requests from end customers. The startup quickly acquired around 1,000 trial customers. A lot of their early customers were websites that needed a simple way to manage inbound customer service and communications. One of those early users was Twitter, who started using Zendesk for customer support. Certainly the most famous client they’ve had in their early days and it helped them a lot in their growth. The company now has 30,000 customers and 450 employees worldwide.Who actually uses Zendesk?
Zendesk users vary from high-growth innovators and small business entrepreneurs to established companies such as Vimeo, AIRBNB and many more.Zendesk purpose
Zendesk is a CRM software for support, sales, and customer engagement with the main purpose to create better customer relationships. In order for a business to be successful, regardless of its scope, it needs a proper customer service and Zendesk mission is to provide it.Zendesk products
Zendesk Support Suite which allows your team to work seamlessly, with a single set of tools and processes that work the same on any channel and puts all your customer support interactions in one place.- Zendesk chat (Zopim)
- Zendesk talk (Phone Support Software)
- Zendesk Sales Suite building meaningful relationships and closing deals faster.
Interesting facts about Zendesk
- Zendesk commits six hours of volunteering per employee per year, at over 100 non-profits around the globe through the #6HourPledge.
- Zendesk gives a percentage of its annual revenues to the Zendesk Neighbor Foundation to help fund community programs.
Improve your support team productivity with Zendesk dark mode
One of the key elements for a successful business development is indisputably the quality and productivity of the customer service. It represents your brand image, mission, and values. Customers are willing to pay more to companies who offer better customer service. 50% of customers increase their purchasing with a brand after a positive customer service experience. In fact, 86% of customers would pay up to 25% more to get a better customer service experience. Clearly, customer service matters so much to customers that they would literally pay more to interact with a brand that does it well.In order to deliver the perfect customer service experience for your clients, first you need to take care of the well-being of your customer service representatives or, as an employee, you may want to improve your working capacity and productivity. Whether from the perspective of an employer or employee, enabling the Night Eye extension while using Zendesk will give you a cutting edge when it comes to you or your business. It will reduce the eye strain and the dry eyes effect, headaches and blurred vision which will directly lead to a positive impact on the productivity and the CSAT (Customer Satisfaction Score), which after all is the main goal.
The installation process of this dark mode extension is simplified and does not require any personal information.
